General Terms and Policies
Opening An Account:
Customers wishing to open an account must fill out an account application regardless if credit is required or not. Unique Fine Fabrics reserves the right to not open an account if we feel there is not sufficient proof of activity in the trade. If you wish to receive an account application please contact our head office at 905-851-8866 or info@uniquefinefabrics.com.
Unique Fine Fabrics Sells To The Trade Only
Payment Terms and Credit
Visa, MasterCard and Cheques are accepted. Standard checks will only be accepted from accounts who have existing terms with Unique.
Credit card payments may be processed online or by calling customer service. Unique Fine Fabrics values your privacy and is PCI Compliant.
Under no circumstances will Unique Fine Fabrics accept third party credit card payments.
Applying For Credit
An application for credit is required for Net 30 Day terms. Orders will be shipped C.O.D pending successful establishment of credit. Please contact our credit department if you would like to establish credit.
Overdue accounts will be charged interest at a rate of 2% per month (24% EAR).
Credit Department:
Tel: 905-851-8866 ext. 225
Fax: 905-851-8846
Ordering
When ordering, please include your account number, Unique pattern(s) and color(s) as well as the length of cuts needed. The minimum invoice value is $25.00 and orders less than this will be charged at $25.00, irrespective of the value of the merchandise (excludes samples).
Cancellations
Cancellations must be called in and will be refused once goods have been cut. Standard restocking charges will apply if goods have been cut.
Discontinued Collections
Items not listed in this version of the pricelist are considered discontinued. Please refer to the list of discontinued and currently being phased out collections on our website. Register for online ordering to view real-time inventory and to take advantage of our promotional pricing while quantities last.
Shipping Information
All order are shipped F.O.B Buffalo, New York. for US orders and Woodbridge Ontario for Canadian orders. Orders are shipped using the most economic method, considering time and shipment size. Standard carrier additional handling and peak surcharges will be
applied to all shipments. Please include any special shipping instructions when placing your order.
In Transit Damages
We take great care in packaging all goods in an acceptable manner to ensure your order arrives in good condition. In the event parcels are damaged in transit the shipment should be refused at the time of delivery for return back to us. Please contact customer service once shipment is refused to allow us enough time to ship out a replacement.
Fabrics And Trimming
Minimum for both fabrics and trimming orders is 1 yard per sku. Standard minimum charges will apply. We recommend cuts be provided when placing an order.
Memo Samples And Cut For Approvals
Memo samples are available for all fabrics and sent no charge up to 10 per month. Additional memo samples will be charged at $5.00 per memo. There is
no limit for customers with annualized purchases of $5,000 or more. Additional handling may be added should customers request expedited carrier options.
We reserve the right to limit the amount of memo samples ordered by a customer at our sole discretion.
Cut For Approvals (CFAs) will be sent no charge. Please indicate required yardage at the time of ordering. Yardage will be held for 14 days following the ordering date.
Dye Lots
Due to the difference in dye lots we cannot guarantee the consistency of colors. For the closest possible`match please send us a clipping when ordering.
Use and Application of Fabrics
Unique Fine Fabrics makes no guarantees or extends any warranty on fabrics which are not used for drapery. Application of fabric other than drapery is done at the customer’s sole discretion and responsibility.
Application of Stain Repellent and Flame Retardants
Unique Fine Fabrics is not responsible for fabrics which have been altered through these processes. Goods should be checked prior to any alteration.
Trax Drapery Hardware
We are happy to provide cutting services for our drapery hardware. A service charge of $14.99 per order will be applied for cutting services.
Drapery rod cutting is considered a custom order and must be submitted either via email at orderdesk@uniquefinefabrics.com or by fax. Unfortunately, no returns or exchanges will be accepted for custom orders unless damaged in transit.
Unique Fine Fabrics recommends a professional installer be used when installing Trax Drapery Hardware.
9’+ Rod Lengths
Due to certain carrier restrictions, shipping of rods over 8 feet in length is not available in the United States. Please contact customer service if you would like to place an order for a rod over 8’ feet.
Return and Claims Policy
No returns will be accepted without proper authorization and RMA number. Please write the RMA number on all returned packages to ensure your credit is processed correctly and in a timely manner.
Return Period and Restocking Charge
No returns will be accepted after 14 days from the shipping date. All cancellations and returns of cuts are subject to a 25% restocking charge. Cuts less than 5 yards will not be accepted unless the error was our fault. Absolutely no goods will be accepted once
they have been cut or packages have been opened for hardware.
Workrooms and Third Party Manufactures
All workrooms and third-party manufactures are held to the same terms and conditions. It is the customer’s responsibility to give proper information to the manufactures so they are able to correctly check the pattern, color and yardage prior to commencing
manufacturing.
Limit Of Liability
The amount of claim is limited to and shall not exceed the invoiced wholesale selling price of Unique Fine Fabrics.
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